Marco Polo Club

Flying another airline: problems redeeming Cathay Pacific lounge access

Last August 28, I was on my way back to Hong Kong after a weekend trip in the Philippines. Unfortunately, there were flight disruptions the previous day due to Typhoon Mawar. Due to the surge of passengers from the cancelled and delayed flights, I was offloaded. I ended up with a free hotel stay, meals and a roundtrip voucher to any Cebu Pacific international destination. Kudos to Cebu Pacific for handling the situation well. The only hiccup was they sent me back to the airport too early for my flight!

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