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UPDATE: How to redeem Cebu Pacific travel voucher

There are many reasons to be entitled for a Cebu Pacific travel voucher. One could be you’re flight is overbooked and despite being on the airport on-time you’ve been offloaded. It could also be simply as a gesture of goodwill for a delay. Worse comes to worse, your flight is cancelled and you’ve been re-accommodated to another flight. The travel voucher comes with a hotel stay and meals in some instances – especially when you’re already at the airport when the unexpected happened! A full summary of your rights as a passenger are listed in Gov.PH.

UPDATE: Seems like people are having problems redeeming using this method. Please call their hotline at (02) 702-0888 instead.

How do I redeem travel voucher?

The travel voucher itself contains the instructions on how to redeem your flight. Unfortunately, the text on the current travel voucher is already outdated after they updated their website. Don’t fret though, there’s still a way to access parts of the older website.

The flight voucher says that you have to go to www.cebupacificair.com. As of the time of writing, it looks like the photo above. You can still go to Manage Booking -> click the link on “For your previous bookings, please click here” and view your itinerary. Unfortunately, the travel voucher link won’t appear in there.

Instead of going to cebupacificair.com, go directly to https://book.cebupacificair.com/. From this page, you can follow the instructions on the card from here going forward. Hover your mouse over Manage Booking then click View Itinerary. You can either log in to your GetGo account or enter your flight information. If you’ve logged in on your GetGo account, look for your affected flight on Completed Travels then click View Booking.  You should see something like:

Redeem travel voucher
Just follow the link above to redeem travel voucher

Just follow the link and redeem travel voucher at your own convenience. Just remember though that this link only appears after around 24h after the incident. The voucher is only valid up to 180 days!

Enjoy your free flight with Cebu Pacific!

I'm Mikko, an overseas Filipino worker based in Hong Kong.

55 thoughts on “UPDATE: How to redeem Cebu Pacific travel voucher

    1. You may call Cebu Pacific hotline instead to redeem your travel voucher. You may call them at (02) 702-0888. Try calling on off-peak hours if you don’t want to wait for a long time.

  1. You’re a savior! I got to book my free flight just now, by following your instructions.
    Ceb Pac doesn’t care if the instructions on that yellow card is not updated, if it means lesser redemptions of their free flights. 😀

    1. Hello, did you happen to retrieve it right after 24 hours? I had my flight canceled in January 2018 and I wish to redeem my free flight now (April), which is less than 180 days.

  2. Agreed Dennis. I tried going to the link since yesterday but unfortunately it is not serving anymore. The free flight voucher of Cebu Pacific is USELESS to describe it tamely.

  3. hi can you help me nag eerror kasi sya pag nag search na ng flight , kailangan daw guest details and i dont know saan ko yung hanapin wala kasi akong nakitang guest details.

      1. sabi sa amin nung nasa counter sir roundtrip pero after a month nung tawagan namin cebupac para magpa book ng flight, one way lang daw.. ano ba ang tama?

  4. hi miko , ginawa po namen yong instruction pero ang lumalabas “there must be atleast one adult guest for the reservation” naloloka na ako dito.. hahaha

  5. ERROR [5142: NoAdults]
    There must be at least one adult guest for the reservation. Please verify the number of guests and resubmit.

  6. Hello. Ilang beses ko na talaga natry gumawa pa ako ng getgo account sir pero ang lumalabas “There must be one adult guest etc.”

  7. Hi miko malaki ba ang tax at un 15kilos baggage ba is free o may charge? Un nabasa ko kasi blog may fee dw un 15kilos so 4k dn nbaydan nya don for round trip flight gmit un voucher.

    1. May free baggage allowance na kasama. Regarding tax, it depends sa origin at destination. Kung international flights, minsan mas mahal taxes sa paggamit ng airport ng ibang bansa.

  8. Hello! I got the same error just recently. I believe the only way for you to redeem your travel voucher as of now is to call their 24/7 Customer Service Hotline at +632-7020-888 or +6332-230-8888. You can redeem the voucher/book a flight over the phone. I dialled +6332-230-8888, pressed option 4. I spoke with an agent named Casper and helped me booked the flight. Just make sure that you have the booking reference number of the affected flight. I was also asked why I was given a free flight. Hope this helps!

  9. also DM’d @cebupacificair on twitter for my concern. Their reply was: ” Hi Janine! Travel Voucher redemption on our website is not operational. You may redeem it on our hotlines instead at +632 702 0888. Thank you!”

    Anyway, thank you Mikko for this very helpful post! Ang wais din ng CebPac e.

  10. hi sir,
    nag fill up ako sa reedem voucher pero hindi ako successful kasi may hinihingi pang guest reservation, san ko po ba makikita ang guest reservation?

  11. Mikko,
    thanks for your post. It’s funny that Cebu Pacific is unable to provide a blog like this to help their customers. Anyway, I am trying to redeem my free vouchers and after clicking the link. I was asked to input the new travel dates and after clicking continue, I got this error. 5142 says there must be one adult guest for the reservation. please verify the number of guest and resubmit. But I haven’t got any options to submit any number of guests.

    1. You can call their hotline then quote the booking reference number for your affected flight na dahilan ng pagbigay sa inyo ng voucher.

  12. Hi mikko im tired of calling the hotline only answering machine talk to me .i try also online booking nothing happen also because no link for redeem free vocher.you can give an advice so that i can claim my free voucher.thanks

  13. Hi everyone! For info. Just dial 7020-888 during off-peak hours to redeemed your voucher. I got my free flight just following the intructions. Just prepare your affected flight and walla! CONGRATS! though you need to pay for the terminal fee. Mine, i paid 315 going to batanes.

  14. May i ask po i have my free travel voucher from cebu pacific pero ngtry aq magbook bakit meron padin ako babayaran around 2,400php? I thought its free. Pero bakit ganon?

  15. Hi Sir Mikko. May I ask we are in a group and got a free travel voucher. If one of us gets the voucher will it show where he used it or where he is planning to travel? We were booked together in 1 flight. I was wondering if one of us redeem it first will it show where he went?

    THanks.

  16. what cebu pacific does is change or cancel your flight at will and then “make up” for harm done by deceitfully granting free flights. Their hotlines are always unavailable so there is really no intention of reparing the harm done 🙁

  17. Good morning!sir mikko, saan po ba binabayaraan ang taxes for free flight ng cebu pacific? Niredeem ko po kasi kagabi ang free flight ko, at the end po i have to pay 200 pesos for tax… Ngaung umaga nagbabayad po ako sa cebuana ng 200 pesos pero sabi po doon ay no pending payment daw po that’s why hindi ko po mabayaran ung 200

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