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UPDATE: How to redeem Cebu Pacific travel voucher

There are many reasons to be entitled for a Cebu Pacific travel voucher. One could be you’re flight is overbooked and despite being on the airport on-time you’ve been offloaded. It could also be simply as a gesture of goodwill for a delay. Worse comes to worse, your flight is cancelled and you’ve been re-accommodated to another flight. The travel voucher comes with a hotel stay and meals in some instances – especially when you’re already at the airport when the unexpected happened! A full summary of your rights as a passenger are listed in Gov.PH.

UPDATE: Seems like people are having problems redeeming using this method. Please call their hotline at (02) 702-0888 instead.

How do I redeem travel voucher?

The travel voucher itself contains the instructions on how to redeem your flight. Unfortunately, the text on the current travel voucher is already outdated after they updated their website. Don’t fret though, there’s still a way to access parts of the older website.

The flight voucher says that you have to go to www.cebupacificair.com. As of the time of writing, it looks like the photo above. You can still go to Manage Booking -> click the link on “For your previous bookings, please click here” and view your itinerary. Unfortunately, the travel voucher link won’t appear in there.

Instead of going to cebupacificair.com, go directly to https://book.cebupacificair.com/. From this page, you can follow the instructions on the card from here going forward. Hover your mouse over Manage Booking then click View Itinerary. You can either log in to your GetGo account or enter your flight information. If you’ve logged in on your GetGo account, look for your affected flight on Completed Travels then click View Booking.  You should see something like:

Redeem travel voucher
Just follow the link above to redeem travel voucher

Just follow the link and redeem travel voucher at your own convenience. Just remember though that this link only appears after around 24h after the incident. The voucher is only valid up to 180 days!

Enjoy your free flight with Cebu Pacific!

I'm Mikko, an overseas Filipino worker based in Hong Kong.

33 thoughts on “UPDATE: How to redeem Cebu Pacific travel voucher

    1. You may call Cebu Pacific hotline instead to redeem your travel voucher. You may call them at (02) 702-0888. Try calling on off-peak hours if you don’t want to wait for a long time.

  1. You’re a savior! I got to book my free flight just now, by following your instructions.
    Ceb Pac doesn’t care if the instructions on that yellow card is not updated, if it means lesser redemptions of their free flights. 😀

  2. Agreed Dennis. I tried going to the link since yesterday but unfortunately it is not serving anymore. The free flight voucher of Cebu Pacific is USELESS to describe it tamely.

  3. hi can you help me nag eerror kasi sya pag nag search na ng flight , kailangan daw guest details and i dont know saan ko yung hanapin wala kasi akong nakitang guest details.

  4. hi miko , ginawa po namen yong instruction pero ang lumalabas “there must be atleast one adult guest for the reservation” naloloka na ako dito.. hahaha

  5. ERROR [5142: NoAdults]
    There must be at least one adult guest for the reservation. Please verify the number of guests and resubmit.

  6. Hello. Ilang beses ko na talaga natry gumawa pa ako ng getgo account sir pero ang lumalabas “There must be one adult guest etc.”

  7. Hi miko malaki ba ang tax at un 15kilos baggage ba is free o may charge? Un nabasa ko kasi blog may fee dw un 15kilos so 4k dn nbaydan nya don for round trip flight gmit un voucher.

    1. May free baggage allowance na kasama. Regarding tax, it depends sa origin at destination. Kung international flights, minsan mas mahal taxes sa paggamit ng airport ng ibang bansa.

  8. Hello! I got the same error just recently. I believe the only way for you to redeem your travel voucher as of now is to call their 24/7 Customer Service Hotline at +632-7020-888 or +6332-230-8888. You can redeem the voucher/book a flight over the phone. I dialled +6332-230-8888, pressed option 4. I spoke with an agent named Casper and helped me booked the flight. Just make sure that you have the booking reference number of the affected flight. I was also asked why I was given a free flight. Hope this helps!

  9. also DM’d @cebupacificair on twitter for my concern. Their reply was: ” Hi Janine! Travel Voucher redemption on our website is not operational. You may redeem it on our hotlines instead at +632 702 0888. Thank you!”

    Anyway, thank you Mikko for this very helpful post! Ang wais din ng CebPac e.

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